Terms of service

Terms of Service

Last updated: May 17, 2026

Overview

Welcome to GLŌEWE. The terms “we,” “us,” and “our” refer to GLŌEWE. GLŌEWE operates this website and online store, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience.

GLŌEWE is powered by Shopify, which enables us to provide our online store and related services to you.

These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you visit, interact with, purchase from, or otherwise use our website, store, products, and services.

Please read these Terms of Service carefully. They include important information about your legal rights, including warranty disclaimers, limitations of liability, and your responsibilities when using our Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Section 1: Access and Account

By using our Services, you represent that you are at least the age of majority in your state or province of residence. You also represent that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use certain parts of the Services, including purchasing products, you may be asked to provide information such as your name, email address, billing address, shipping address, payment information, and other details needed to process your order.

You represent and warrant that all information you provide is accurate, current, and complete, and that you have the right to provide this information.

You are responsible for maintaining the security of any account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to another person.

Section 2: Our Products

We make every effort to represent our products accurately. However, product colors, textures, packaging, and appearance may differ from what appears on your screen due to your device, display settings, lighting, photography, and other factors.

We do not guarantee that the appearance, texture, fragrance, performance, or quality of any product will meet your personal expectations or appear exactly as shown online.

Product descriptions, ingredient lists, pricing, packaging, availability, and other product information may change at any time without notice. We reserve the right to discontinue any product at any time.

We may limit the quantities of any products that we offer, including limits by person, household, order, geographic region, or jurisdiction.

Section 3: Cosmetic Use and Product Sensitivities

GLŌEWE products are intended for external use only, unless expressly stated otherwise.

You should review all product ingredients before use. If you have sensitive skin, allergies, fragrance sensitivities, medical skin conditions, or concerns about product compatibility, you should consult a qualified medical professional before using our products.

Discontinue use immediately if irritation, rash, discomfort, or any adverse reaction occurs. GLŌEWE is not responsible for reactions caused by individual sensitivities, allergies, misuse, or failure to follow product instructions.

Our products and product information are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Section 4: Orders

When you place an order, you are making an offer to purchase. GLŌEWE reserves the right to accept, decline, cancel, or limit your order for any reason, including suspected fraud, product availability, pricing errors, shipping restrictions, or violation of these Terms.

Your order is not accepted until GLŌEWE confirms acceptance. We must receive and process payment before your order is accepted.

Please review your order carefully before submitting it. Once an order is accepted, we may be unable to make changes or accommodate cancellation requests.

If we do not accept your order, make a change to your order, or cancel your order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time of purchase.

Your purchases are subject to our Refund Policy, which can be viewed here: [Insert Refund Policy Link].

You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

Section 5: Prices and Billing

Prices, discounts, promotions, and product availability are subject to change without notice.

The price charged for a product will be the price in effect at the time your order is placed, as shown in your order confirmation email. Unless expressly stated, posted prices do not include taxes, shipping, handling, customs fees, import duties, or other charges that may apply.

We may offer promotions from time to time. Promotions may be governed by separate terms and conditions. If there is a conflict between promotional terms and these Terms of Service, the promotional terms will apply to that promotion.

You agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information for all purchases.

You represent and warrant that:

  1. The payment information you provide is true, correct, and complete.

  2. You are authorized to use the payment method provided.

  3. Charges incurred by you will be honored by your payment provider.

  4. You will pay all charges incurred by you at the posted prices, including shipping, handling, and applicable taxes.

Section 6: Shipping and Delivery

Delivery times are estimates only and are not guaranteed. We are not liable for shipping or delivery delays caused by carriers, customs, weather, incorrect shipping information, high order volume, supply delays, or events outside our control.

Once products are transferred to the shipping carrier, title and risk of loss pass to you, unless otherwise required by applicable law.

You are responsible for providing accurate shipping information. GLŌEWE is not responsible for packages delivered to an incorrect address provided by the customer.

Section 7: Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy, which can be viewed here: [Insert Refund Policy Link].

Because our products are personal care items, certain products may be final sale or ineligible for return once opened, used, or tampered with, except where required by applicable law.

Section 8: Intellectual Property

The Services, including all trademarks, trade names, logos, product names, designs, copy, text, images, graphics, videos, audio, product reviews, page layouts, and overall look and feel, are owned by GLŌEWE, its affiliates, licensors, or service providers and are protected by U.S. and international intellectual property laws.

These Terms allow you to use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, scrape, copy, sell, resell, or transmit any part of the Services without our prior written consent.

GLŌEWE’s names, logos, product names, service names, designs, and slogans are trademarks of GLŌEWE or its affiliates or licensors. You may not use them without prior written permission from GLŌEWE.

Shopify’s names, logos, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans on the Services are the property of their respective owners.

Section 9: Optional Tools

We may provide access to tools, features, applications, or services offered by third parties.

We do not monitor, control, or have input over third-party tools. You acknowledge and agree that such tools are provided “as is” and “as available,” without warranties, representations, or conditions of any kind.

Your use of optional third-party tools is entirely at your own risk and discretion. You should review and understand the terms provided by the relevant third-party provider before using those tools.

We may offer new features, tools, or resources through the Services in the future. Any such features will also be subject to these Terms of Service.

Section 10: Third-Party Links

The Services may contain links to websites, materials, content, products, or services operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, policies, practices, or offerings of third-party websites or materials.

If you choose to access third-party websites or services, you do so at your own risk. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

Section 11: Relationship with Shopify

GLŌEWE is powered by Shopify, which enables us to provide our online store and related Services to you. However, any sales and purchases you make through our store are made directly with GLŌEWE.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and GLŌEWE, including any injury, damage, loss, claim, or issue resulting from products or services purchased from GLŌEWE.

You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases, transactions, or interactions with GLŌEWE.

Section 12: Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here: [Insert Privacy Policy Link].

Certain personal information may also be collected or processed by Shopify. Shopify’s Privacy Policy can be viewed here: [Insert Shopify Privacy Policy Link].

Because our Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be transmitted to Shopify and to third-party service providers, which may be located in countries other than where you reside.

Please review our Privacy Policy for more information about how we, Shopify, and our service providers collect, use, disclose, and protect personal information.

Section 13: Feedback, Reviews, and Submissions

If you submit, upload, post, email, tag, review, or otherwise share ideas, suggestions, feedback, reviews, photos, videos, proposals, or other content with us, you grant GLŌEWE a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and create derivative works from that content in any medium for any purpose, including commercial, marketing, and promotional purposes.

You represent and warrant that:

  1. You own or have the necessary rights to submit the content.

  2. Your content does not violate the rights of any third party.

  3. Your content is truthful and not misleading.

  4. You have disclosed any compensation, gift, discount, or incentive received in connection with your submission, if applicable.

  5. Your content complies with these Terms.

We are not obligated to maintain your submission in confidence, compensate you for it, or respond to it.

We may monitor, edit, remove, or refuse content that we determine, in our sole discretion, is unlawful, offensive, threatening, abusive, defamatory, obscene, misleading, infringing, or otherwise objectionable.

Section 14: Errors, Inaccuracies, and Omissions

Occasionally, information on the Services may contain errors, inaccuracies, or omissions, including errors related to product descriptions, ingredients, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate at any time, including after you have submitted your order.

Section 15: Prohibited Uses

You may use the Services for lawful purposes only.

You agree not to use the Services:

  1. For any unlawful, fraudulent, or malicious purpose.

  2. To violate any law, rule, regulation, or ordinance.

  3. To infringe upon or violate our intellectual property rights or the rights of others.

  4. To harass, abuse, insult, harm, defame, intimidate, or discriminate against any person.

  5. To submit false or misleading information.

  6. To transmit viruses, malware, or other harmful code.

  7. To send spam, phishing messages, chain letters, or unauthorized promotions.

  8. To impersonate any person or entity.

  9. To interfere with or disrupt the operation or security of the Services.

  10. To scrape, copy, extract, harvest, or collect data from the Services without our prior written consent.

  11. To use any robot, spider, crawler, scraper, automated tool, agentic AI tool, or manual process to access, copy, monitor, or extract content from the Services without permission.

  12. To bypass, interfere with, or circumvent any security, authentication, robot exclusion, or access control measures.

We reserve the right to suspend, disable, or terminate your access to the Services at any time if we believe you have violated these Terms.

Section 16: Automated Tools and Agents

This section applies if you use, allow, enable, or deploy any automated tool, bot, scraper, crawler, agent, AI agent, or similar technology to access, use, or interact with the Services.

For purposes of these Terms, an “Agent” means any software, service, tool, or system that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity.

No Agent may access, use, or interact with the Services unless it clearly identifies itself and complies with these Terms.

Agents must:

  1. Identify themselves in all HTTP or HTTPS requests.

  2. Disclose the name of the Agent in the request’s user-agent string.

  3. Not conceal, disguise, or misrepresent automated access.

  4. Not mimic human behavior in order to avoid detection.

  5. Not complete or bypass CAPTCHAs or similar human-verification measures.

  6. Respond truthfully to any prompt or measure intended to determine whether interaction is coming from a human or automated tool.

  7. Not circumvent any measure designed to block, limit, or control automated access.

We may limit, block, or restrict Agent access at any time.

Section 17: Termination

We may terminate these Terms or your access to the Services, in whole or in part, at any time without notice.

You will remain responsible for all amounts due up to and including the date of termination.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Reviews, and Submissions, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 18: Disclaimer of Warranties

The information provided through the Services is made available for general informational purposes only. We do not warrant the accuracy, completeness, usefulness, or reliability of any information on the Services.

Any reliance you place on such information is at your own risk.

Except as expressly stated by GLŌEWE, the Services and all products offered through the Services are provided “as is” and “as available,” without warranties or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions limit or do not allow disclaimers of implied warranties, so some of the above disclaimers may not apply to you.

Section 19: Limitation of Liability

To the fullest extent permitted by law, GLŌEWE, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, Shopify, and Shopify’s affiliates will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, personal sensitivities, allergic reactions, shipping delays, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.

This limitation applies to claims arising from your use of the Services, your purchase or use of any products, any errors or omissions in content, or any loss or damage incurred as a result of using the Services or products made available through the Services, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow limitations of liability for certain damages, so some of the above limitations may not apply to you.

Section 20: Indemnification

You agree to indemnify, defend, and hold harmless GLŌEWE, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or expenses, including reasonable attorneys’ fees, arising out of or related to:

  1. Your breach of these Terms of Service.

  2. Your violation of any law or the rights of a third party.

  3. Your access to or use of the Services.

  4. Your misuse of any product purchased through the Services.

  5. Any content, feedback, review, or submission you provide.

We will notify you of any indemnifiable claim, provided that failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced.

We may control the defense and settlement of any claim at your expense, including choice of counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent, which may not be unreasonably withheld.

You agree to cooperate in the defense of indemnified claims, including by providing relevant documents and information.

Section 21: Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion will be deemed severed from these Terms, and the remaining provisions will remain valid and enforceable.

Section 22: Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on the Services constitute the entire agreement between you and GLŌEWE and govern your use of the Services.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and GLŌEWE.

Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.

Section 23: Assignment

You may not delegate, transfer, or assign these Terms or any of your rights or obligations without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

Section 24: Governing Law

These Terms of Service and any separate agreements through which we provide Services to you will be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.

You and GLŌEWE consent to venue and personal jurisdiction in the state or federal courts located in Georgia for any dispute arising out of or relating to these Terms or the Services, unless otherwise required by applicable law.

Section 25: Headings

The headings used in these Terms are included for convenience only and will not limit or otherwise affect the meaning of these Terms.

Section 26: Changes to These Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.

It is your responsibility to check this page periodically for changes. We will notify you of material changes where required by applicable law.

Your continued use of or access to the Services after changes are posted constitutes acceptance of those changes.

Section 27: Contact Information

Questions about these Terms of Service should be sent to:

GLŌEWE
Email: policies@gloewe.com
PO Box 17505
Atlanta, GA 30316
Phone: (404) 939-7330